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As a John Hancock long-term care insurance customer, you have access to cardiac care services, at no additional cost. Our cardiac care services give you guided exercise, education, and support from home, designed around goals like building strength, staying active, and caring for your heart long term.
Carda Health is a cardiac care provider delivering at-home cardiac wellness care that can help support a healthier heart.
Supervised exercise, education, and monitoring, guided by a clinical physiologist, all from the comfort of your home.
Supervised exercise, education, and monitoring, done from the comfort of your home.
A clinical physiologist guides every session and supervises your exercise in real time.
Follow a plan built for gradual progress, with tools to see your activity and milestones over time.
An offering from John Hancock for eligible long-term care insurance policyholders, at no additional cost.
Build strength, walk without getting winded, and feel more confident day to day.
Supervised exercise, education, and monitoring designed to help reduce your risk of future cardiac events.
One dedicated person from our team walks you through what to expect, backed by our whole care team.
AR
I felt cared for by all staff. They were knowledgeable and communicative. Shannon, my exercise physiologist, answered my millions of questions patiently and encouraged me when I was a bit stressed out. I got into much better shape through the exercise program and I was monitored every step of the way.
GC
I've found Carda to be a useful and effective program. My fitness level has improved noticeably as a result of the exercises. My CEP, Tyler N was very attentive and helpful. I suggest that anyone who has suffered a decline from a condition or from aging give this program a fair trial.
LM
The best part of the program was MeKayla. She kept me motivated even when I didn’t feel like doing much. (And of course got stronger as a result) I’m grateful for Carda. I feel so much better and stronger.
“There's nothing like watching a patient finish their program stronger than when they started, and at Carda Health, I get to see that happen again and again. The connection I have with my patients here is different than anything I experienced in a traditional clinic. Carda Health is built by Exercise Physiologists, for Exercise Physiologists, and that patient-first mindset is in everything we do. I've never felt more fulfilled and alive in the workplace than I have since joining Carda Health.”
Christian C., Lead Clinical Exercise Physiologist
Offered by John Hancock as a benefit available to eligible long-term care insurance policyholders.
Answer a short set of questions online to confirm whether these services are a fit for you right now. No pressure, no commitment.
We ship everything you need to your door, including a tablet and the monitoring devices you will use in your sessions. No need to own or buy anything.
Someone from the Carda team walks you through setting up your tablet and equipment, so you are ready for your first session.
The same dedicated person walks you through what to expect before you begin, and you are matched with a clinician who guides your care.
Live video visits on a schedule that works for you, with your clinician monitoring every session and support the whole way.
Your Carda Care Package, shipped to your door.
When it’s time for a session, you simply tap a button on your iPad. You’ll take your blood pressure and heart rate, then meet with your coach to talk about your progress and share any questions you have. Your coach will start an exercise video that’s been selected to give you just enough of a challenge, without pushing you too hard. You’ll exercise while your coach monitors you by video and tracks your breathing. Your coach can also answer questions or help you modify exercises. After the session, you’ll discuss any other needs you have, including your diet, medication questions or health education. A session can take anywhere from 30-45 minutes.
The program is 36 supervised sessions, with 45 minutes for each. Typically, participants join sessions 3 times per week, but Carda Health works with you to create a program that works well with your schedule.
Cardiac wellness services can have many health benefits in the short and long term, such as:
• Strengthening your breathing
• Helping to relieve symptoms and issues
• Building healthier habits such as increasing physical activity
• Reducing stress and improving mood
• Improving your stamina, strength, and breathing for daily activities—from carrying groceries, climbing stairs, or spending time with loved ones
• Lowering your risk of future cardiac issues
Your doctor may have recommended that you exercise, make changes to your diet, or track your vitals. While these are things you could do on your own, having structured services tailored to heart health and designed by your dedicated coach may help you stay on track and possibly lead to a longer, healthier life.
Our services will meet you where you are. You may start with seated exercises, while a live coach is always there to monitor you and suggest modifications, if needed. Carda Health coaches regularly check your vitals to make sure you’re exercising safely, and only doing exercises that you feel comfortable doing. Regular exercise may increase the strength of your lungs, making them more efficient at doing their jobs. This will make your day-to-day activities seem easier.
No, your sessions are held over live video sessions with a dedicated personal coach using the Carda Health app, which you access via an iPad sent to you in your Carda Care Package. You won’t need any special equipment to exercise.
Carda Health reviews your progress via the Carda Health app. Your dedicated personal coach, who is a trained clinician, will monitor your heart rate and blood pressure during every session and evolve your plan as you make progress.
When you begin services, Carda will pull and review your medical history. We will always notify your doctor that you are enrolled and send regular progress updates. In most cases, we do not have to wait for approval to get started. If we do, Carda will work directly with your doctor to make sure you are participating safely.
There are times we may reach out to your doctor for medical guidance to ensure the services are safe and tailored to your needs and abilities. We may contact your doctor if:
1. We need additional information at the enrollment stage.
2. You were recently in the hospital, and we need to confirm it's safe for you to continue services.
3. We need their input on a medical question related to your participation in these services.
When we contact your doctor, we will never:
1. Change, cancel or schedule your medical appointments.
2. Make decisions about your medical care outside of your participation in these services.
Call Carda Health at (866) 932-5104 (TTY: 711), Monday – Friday, 6 a.m. – 8 p.m., Eastern time, to enroll, or take the quick assessment above to get started online. You can also talk to your doctor about how cardiac wellness services may work with your current treatment plan.
This offer is only valid for you, the intended recipient of this direct email or letter. This offer is subject to availability. Due to limited availability, we cannot guarantee participation for all recipients. Your participation is totally voluntary and if you choose to participate, your participation with Carda Health, Inc. (“Carda Health”) services will not impact your John Hancock1 long-term care insurance policy, benefits or premium. The availability of Carda Health’s services does not imply any endorsement by John Hancock of the quality or effectiveness of the services that may be provided. You are responsible for your own review of the quality and suitability of Carda Health, and their services should you be eligible to receive the services. Carda Health is a service provider that provides and administers cardiac rehabilitation and monitoring services and is being made available to eligible long term care insurance policyholders of John Hancock. The Carda Health services are not intended to be a substitute for professional medical advice, consultation, treatment or diagnosis. Consult your physician or other qualified health provider for any questions about your medical condition and the timing of necessary screenings and tests for your particular needs. John Hancock and Carda Health are independent companies and Carda Health is not owned or operated by John Hancock or its affiliates. John Hancock does not provide medical services or advice and is not involved in the design or provision of the services provided by or through Carda Health. The services provided by Carda Health are neither an insurance benefit, nor a service paid for under your policy. The services and their availability may be discontinued at any time. If you elect to receive these services all resources and services available will be arranged and provided by Carda Health. These services may not be suitable for everyone, and participation is voluntary. Availability may vary by state. Please note that by enrolling in Carda Health, John Hancock will have access to your personal information collected by Carda Health. We encourage you to review Carda Health’s Terms of Service, Privacy Policy, Consent Terms, and Notice of Privacy Practices for further information regarding the collection, use, and disclosure of your information.
1 John Hancock Long-term care insurance products are issued by: John Hancock Life Insurance Company (U.S.A.), Boston, MA 02116 (not licensed in New York); and in New York by John Hancock Life & Health Insurance Company, Boston, MA 02116. Long-term care insurance policies issued under the name of Union Security Insurance Company, Union Security Life Insurance Company of New York, American Republic Insurance Company, and Blue Cross/Blue Shield of South Carolina are administered by John Hancock Life Insurance Company (U.S.A.). Policies issued under Time Insurance Company are insured and administered by John Hancock Life Insurance Company (U.S.A.).
